MyBalanceNow cardholder support provides all the necessary assistance to those users who have registered themselves on the portal and are in need of guidance. If you are facing any difficulty while logging in or some other problem, then you can contact the customer support team anytime. 


The Customer Support of MyBalanceNow handles queries related to different aspects of the portal and is available 24/7. If you are wondering how you can reach the customer support team, the details are given below:

  • For Gift or eGift card numbers beginning with 409758 or 525362, the users should call 1-877-867-4873.
  • For all other card users, the customer support number is 1-800-698-4873.
  • Users can also visit the official website for assistance from the customer support team. 
  • Users who want to mail their query or problems can use the company’s mailing address, Customer Service, PO Box 826, Fortson, GA 31808. 

Users should immediately connect with the customer support team if they are facing any of the below-given problems or issues:


  • If your card is lost or stolen, you should immediately contact the team in order to cancel your card and get a replacement card.
  • Users can put a request for a replacement card if their card is expired. 
  • If there is a login error showing on the portal even after you have entered the correct credentials, customer support can help.
  • If your card was canceled and it was loaded with funds, you can contact the support team for grievance redressal.

It should be noted that customers must provide their card details to the customer support team at the time of the call. Card number is the most critical detail, and without the 16 digit number, the customer support team cannot process any of your requests or solve any queries.